Store Policy

Customer Care

At Gold Coast Crafts, we are committed to providing exceptional customer care to all our valued customers in the online craft trade community. Our mission is to ensure your satisfaction and to create a seamless and enjoyable shopping experience for you. This Customer Care Policy outlines our commitment to you and the standards we uphold in serving your needs.

1. Accessibility and Communication:

We believe in open and transparent communication. You can reach us through various channels, including email, phone, and chat. Our customer support team is available [specify hours] to address your inquiries, concerns, and feedback promptly.

2. Product Information:

We provide accurate and detailed product descriptions, including dimensions, materials, and care instructions. If you have any questions about our products, feel free to contact us, and we will be happy to assist you.

3. Quality Assurance:

We take pride in the quality of our craft products. If you receive a damaged or defective item, please contact our customer support team within [specify days] of receiving the product. We will arrange for a replacement or refund as appropriate.

4. Shipping and Delivery:

We strive to deliver your orders in a timely and secure manner. You will receive tracking information for your orders, and we will keep you informed of any delays or issues with your shipment. If your order arrives later than expected or is damaged during transit, please contact us, and we will work to resolve the issue.

5. Returns and Exchanges:

We understand that sometimes you may change your mind or receive a product that doesn't meet your expectations. We offer a hassle-free return and exchange process within [specify days] of receiving your order. Please refer to our Returns and Exchanges Policy for detailed instructions.

6. Privacy and Data Security:

Your privacy is of utmost importance to us. We handle your personal information with the highest level of security and confidentiality. Please review our Privacy Policy for more information on how we collect, use, and protect your data.

7. Feedback and Improvement:

We welcome your feedback and suggestions as they help us improve our products and services. You can share your thoughts through our website, email, or customer surveys. We are committed to continuous improvement based on your input.

8. Community Engagement:

We actively engage with our online craft trade community through social media, newsletters, and forums. Join our community to stay updated on our latest products, promotions, and craft-related tips and ideas.

9. Commitment to Fair Trade:

We support fair trade practices and aim to provide a platform for artisans and crafters to showcase their talent and sustain their livelihoods. By purchasing from us, you are contributing to the preservation of traditional crafts and supporting local communities.

10. Ethical Business Practices:

We adhere to ethical business practices, including fair pricing, transparent policies, and responsible sourcing of materials. We are committed to creating a positive impact on society and the environment.

At Gold Coast Crafts, your satisfaction and trust are our top priorities. We are dedicated to delivering high-quality craft products and exceptional customer care. If you have any questions or require assistance, please do not hesitate to contact us. Thank you for choosing us for your online craft trade needs.

Sincerely,

John Connolly Gold Coast Crafts

Privacy & Safety

At Gold Coast Crafts, we take your privacy and safety seriously. This policy outlines our commitment to safeguarding your personal information and ensuring your online safety when you interact with us.

1. Personal Information Protection:

We collect and handle your personal information in compliance with applicable data protection laws. Your data will only be used for legitimate purposes, such as processing your orders and enhancing your shopping experience.

2. Secure Transactions:

We use industry-standard encryption technology to secure your payment information during transactions. This ensures that your financial data is protected when you make purchases on our platform.

3. Account Security:

Your account security is paramount. We encourage you to create strong, unique passwords and enable multi-factor authentication to prevent unauthorized access to your account.

4. Email Communication:

We may send you important updates, promotions, and order information via email. Rest assured, we will never ask for sensitive information like passwords or credit card details through email.

5. Third-Party Links:

Our website may contain links to third-party websites or services. While we strive to link only to reputable sources, we are not responsible for the content, privacy, or security practices of these external sites. Please review their policies when navigating away from our platform.

6. Cookies and Tracking:

We use cookies and tracking technologies to improve your browsing experience and provide personalized content. You can manage your cookie preferences through your browser settings.

7. Children's Privacy:

Our services are intended for users of legal age. We do not knowingly collect or store personal information from children under the age of 13 without parental consent.

8. Privacy Policy Updates:

We may update this policy to reflect changes in our practices or legal requirements. Please review it periodically to stay informed about how we protect your privacy and safety.

Your trust is essential to us. If you have any questions or concerns about your privacy and safety when using our services, please contact our customer support team. Thank you for choosing Gold Coast Crafts as your trusted online partner.

Sincerely,

John Connolly Gold Coast Crafts

Wholesale Inquiries

Thank you for your interest in partnering with Gold Coast Crafts for wholesale opportunities. We value your business and are excited to explore the possibilities of working together. Please read the following information to understand our wholesale process and how to get started.

1. Product Range:

We offer a wide range of high-quality [describe your products] that are perfect for [mention target market or use]. Our products are [mention product features and benefits].

2. Minimum Order Quantity (100):

To qualify for wholesale pricing, we require a minimum order quantity (100) of [1000]. This ensures that we can provide you with competitive wholesale pricing and efficient order processing.

3. Wholesale Pricing:

Our wholesale pricing offers significant discounts compared to retail prices. For detailed pricing information and our wholesale price list, please contact our wholesale team at [wholesale email address].

4. Ordering Process:

To place a wholesale order, please follow these steps:

a. Contact our wholesale team at sales@goldcoastcrafts.com to request a wholesale account setup.

b. Provide necessary business documentation, such as a resale certificate or business license, for verification.

c. Once your wholesale account is approved, you will receive access to our wholesale ordering platform.

d. Browse our product catalog, select the items you wish to order, and add them to your cart.

e. Review your order, including quantities and pricing, and proceed to checkout.

f. Choose your preferred payment method and complete your order.

5. Shipping and Delivery:

We offer competitive shipping rates and flexible delivery options for our wholesale partners. Shipping costs are determined based on the order size and destination. We strive to process and ship wholesale orders in a timely manner.

6. Customer Support:

Our dedicated wholesale support team is available to assist you with any questions or concerns you may have throughout the wholesale order process. We are committed to ensuring a smooth and successful partnership.

7. Returns and Exchanges:

Please review our Returns and Exchanges Policy for information on returning or exchanging wholesale orders. We aim to address any issues promptly and efficiently.

8. Collaboration Opportunities:

We are open to collaborating with our wholesale partners on marketing and promotional initiatives to help boost sales and brand awareness. If you have any ideas or proposals, please don't hesitate to share them with us.

We look forward to the opportunity to work together and provide you with exceptional [Your Company Name] products for your customers. To initiate the wholesale account setup process or if you have any inquiries, please contact our wholesale team at [wholesale email address].

Thank you for considering [Your Company Name] as your wholesale partner.

Sincerely,

Gold Coast Crafts

Payment Methods

- Credit / Debit Cards
- PAYPAL
- Offline Payments